Last updated: October 1, 2026
1. Data Controller
La Casa del Quetzal, operated by CTHOUSE S. DE R.L. DE C.V., is responsible for the processing of personal data collected through this website, via WhatsApp, or through other means of contact related to our accommodation services.
For any matter related to the processing of personal data, you may contact us at:
Email: lacasadelquetzalmerida@hotmail.com
2. Personal Data We May Collect
Depending on your interaction with us, we may collect information such as:
- First and last name.
- Contact information, such as your email address and telephone number.
- Information related to an inquiry or booking.
- Information necessary to manage your stay, communicate with you, and provide our services.
- Information you voluntarily provide through WhatsApp, email, forms, or other means of contact.
We do not intentionally request sensitive personal data through this website.
3. Purposes of Data Processing
Personal data may be used to:
- Respond to requests for information.
- Manage and follow up on bookings and stays.
- Communicate with guests and individuals interested in our services.
- Provide information related to your stay.
- Manage check-in, check-out, and other matters necessary for providing our services.
- Respond to requests, questions, comments, or complaints.
- Comply with applicable legal and tax obligations.
- Maintain the security and proper functioning of the website.
Where applicable, we may use personal data for additional purposes that are not necessary for providing our services. In such cases, appropriate mechanisms will be provided so that the data subject may object to such use.
4. Use of WhatsApp and Other Means of Communication
If you choose to contact us via WhatsApp, email, or another external communication channel, the information you provide will be processed in order to respond to your request and, where applicable, manage your booking or stay.
The use of these services may also be subject to the privacy policies of their respective providers.
5. Transfer of Personal Data
When necessary to manage a booking or provide the contracted service, certain personal data may be shared with service providers or platforms directly involved in processing the booking or providing the service.
Personal data may also be transferred when necessary to comply with legal obligations or requests from competent authorities.
Where applicable law requires consent for a transfer, such consent will be requested in accordance with the relevant legal requirements.
6. ARCO Rights
You have the right to Access your personal data, Rectify it when it is inaccurate or incomplete, request its Cancellation when legally applicable, and Object to certain forms of processing.
To exercise these rights, you may submit a request by email to:
lacasadelquetzalmerida@hotmail.com
The request must make it possible to identify the data subject and clearly specify the right you wish to exercise, as well as the personal data related to the request. Applicable law establishes the requirements and time limits for exercising these rights.
7. Withdrawal of Consent
Where processing requires your consent, you may request to withdraw your consent by contacting us at the email address indicated above. Withdrawal of consent will not have retroactive effect and may be subject to the limitations established by applicable law.
8. Limitation on the Use or Disclosure of Personal Data
You may request that your personal data not be used for certain purposes that are not necessary for providing our services by submitting a request to the email address indicated in this Privacy Notice.
9. Data Security
La Casa del Quetzal implements reasonable administrative, technical, and physical measures to protect personal data against damage, loss, alteration, destruction, or unauthorized access, use, or processing.
10. Changes to this Privacy Notice
This Privacy Notice may be updated when necessary due to changes in applicable law, our operations, or our services.
11. Contact
For any questions regarding this Privacy Notice or the processing of your personal data:
La Casa del Quetzal
Mérida Historic Center, Yucatán, Mexico
Email: lacasadelquetzalmerida@hotmail.com